Website Privacy Policy
Privacy Policy
True Group – www.truegroup.co.uk
Effective Date: 18/04/2026
1. Introduction
True Group (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.truegroup.co.uk.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide to Us
- Name
- Email address
- Phone number
- Company name
- Any information submitted through contact forms or email correspondence
b. Automatically Collected Information
- IP address
- Browser type and version
- Pages visited and time spent on the website
- Device type and operating system
c. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For more details, see Section 7.
3. How We Use Your Information
We use your data to:
- Respond to enquiries and provide customer support
- Deliver and improve our services
- Send administrative or business-related communications
- Analyse website usage to improve functionality and user experience
- Comply with legal obligations
We will only use your personal data when legally permitted.
4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
- Consent – when you provide clear permission
- Contract – where processing is necessary to fulfil a contract
- Legitimate Interests – to operate and improve our business
- Legal Obligation – to comply with applicable laws
5. Sharing Your Information
We do not sell your personal data. We may share your information with:
- Service providers (e.g., hosting, IT support)
- Professional advisors (legal, accounting)
- Regulatory authorities where required by law
All third parties are required to respect the security of your personal data.
6. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.
7. Cookies
Our website uses cookies to:
- Ensure proper functionality
- Analyse traffic and performance
- Improve user experience
You can manage or disable cookies through your browser settings.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
9. Your Data Protection Rights
Under UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Object to processing
- Request restriction of processing
- Request data portability
- Withdraw consent at any time
To exercise these rights, contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
True Group
Website: www.truegroup.co.uk
Email: [email protected]
13. Complaints
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly. Visit: https://ico.org.uk
