Frequently Asked Questions

We offer one of the newest, efficient fleets in the UK. By choosing True Group, you benefit from nationwide logistics, and a commitment to “Zero Downtime” through our rapid-response field service engineers.

Hiring is quick and straightforward. You can browse our product pages online and Request a Quote directly. Alternatively, call our expert team on 0800 030 6665 or email [email protected]. We will confirm availability and arrange a delivery schedule that fits your project timeline.

True Group operates from our central Midlands hub in Wymeswold, LEICS LE12 6UE, allowing us to provide efficient nationwide delivery. No matter where your project is located in the UK, our specialised transport fleet ensures your machinery arrives on time and ready for work.

For immediate bookings or technical support, call our central desk at 0800 030 6665. For quotes and general inquiries, you can reach us at [email protected] or via our website’s live chat.

Yes. We value long-term partnerships. Approved trade account holders benefit from preferential rates, and we offer bespoke “Project Pricing” for large-scale or multi-unit contracts.

While we specialise in business-to-business plant hire, we welcome both account and non-account customers. Opening a True Group Trade Account offers benefits such as flexible 30-day credit terms, streamlined booking, and dedicated account management for long-term projects.

Opening an account is straightforward via our Online Application Portal. Benefits include 30-day payment terms, a dedicated account manager, and access to “Project Pricing” for long-term hires. We typically approve applications within 24 hours.

Non-account customers typically require a security deposit and advance payment. Trade account holders benefit from hiring without upfront deposits, subject to their agreed credit limit.

For account holders, we issue digital VAT invoices, daily, weekly, at the end of each month, or as your hire ends; dependent upon your hire contract length and agreed terms. Non-account customers can pay via major credit/debit cards or pro-forma bank transfer.

Yes. We highly recommend booking in advance, particularly for large plant like 22-ton excavators or specialist forestry attachments, to ensure the machinery is reserved and prepared for your site date.

Yes. We provide efficient nationwide delivery and collection using our own fleet of low-loaders and transport vehicles.

Delivery charges are calculated based on the distance from our nearest hub to your site. We occasionally offer seasonal promotions, such as “Free Delivery” on specific equipment like telehandlers during certain months.

While we primarily deliver, collection is possible for certain smaller items. Please note that you must have a suitable vehicle and appropriate insurance/restraint equipment to transport heavy plant safely.

We strive to meet all “first drop” requests (typically between 07:30 and 09:00). While we cannot always guarantee a specific minute due to traffic and logistics, our delivery fleet is equipped with live tracking to provide you with real-time ETA updates.

Our standard transport hours are Monday to Friday, 07:00 to 17:00. However, for projects with strict access windows or “Out of Hours” requirements (such as rail or city-center works), we can occasionally arrange evening or weekend logistics by prior agreement.

To ensure a smooth transition, we ask that a designated site contact is present. If you cannot be there, the machine must be left in a safe, accessible, and secure location with the keys stored as per the prior agreement with our hire desk. You remain responsible for the machine’s security until our driver has physically loaded it.

A standard Hire Day is based on an 8-hour shift. A Hire Week is calculated as 5 consecutive working days (Monday to Friday). Use outside of these hours or over the weekend should be disclosed at the time of booking to ensure your insurance and hire agreement remain valid.

If you require the machine over the weekend, please notify us at the point of booking. Weekend use is typically charged at a discounted rate compared to weekday hire, provided it is arranged in advance.

We understand that site schedules change. You can cancel or reschedule a booking without penalty provided you give us at least 24 hours’ notice. Cancellations made on the day of delivery may incur a transport charge to cover the mobilisation of our fleet.

Hire charges continue until the equipment is officially “Off-Hired.” To avoid additional costs, please notify us as soon as the machine is no longer needed so we can issue an Off-Hire Reference Number and schedule collection.

Yes. While we have regional roots, our specialised transport fleet and partner network allow us to provide consistent, high-quality plant equipment to sites across the UK.

Yes. We specialise in providing plant for long-duration infrastructure, agricultural, and construction projects. We can offer bespoke “Project Rates” tailored to your specific timeframe.

Standard hire of smaller kit is a minimum of one day. Larger equipment such as whole tree chippers and 30t excavators are subject to discussion with our Hire Team. For long-term requirements (4 weeks+), we recommend contacting our sales team for preferential “Contract Rates.”

Through our partner network, we can source specialist equipment we may not hold in our core fleet. This ensures you have a single point of contact and consistent billing for all your plant requirements.

We primarily provide “Self-Drive” hire. However, we can verify your operators’ CPCS/NPORS cards or, upon request, arrange for a fully qualified operator for complex tasks.

Yes. From the moment the equipment is delivered until it is collected, the hirer is responsible for its security and condition. This includes daily maintenance (oil, water, grease) and protection against site damage or theft.